About Redwood Immigration
Redwood Immigration Limited provides immigration advice and services in New Zealand. We operate under the Immigration Advisers Licensing Act 2007 and comply with the Privacy Act 2020.
This policy explains how we collect, use, store, and protect personal information.
Information we collect
We may collect personal information including:
- Identification details such as name, date of birth, and passport
- Contact details
- Immigration and visa history
- Employment, education, and financial information
- Relationship and family details
- Health and character information where required by law
- Any other information necessary to provide immigration advice or services
How we collect information
We collect information directly from you and from third parties you authorise, including employers, education providers, family members, and government agencies.
Purpose of collection
We collect and use personal information to:
- Assess eligibility and provide immigration advice
- Prepare and submit visa applications
- Communicate with Immigration New Zealand and other authorities
- Meet legal and regulatory obligations
- Manage our business operations
Disclosure of information
We may disclose personal information only when necessary, including to:
- Immigration New Zealand and other government agencies
- Employers, sponsors, or education providers with your consent
- Medical or police authorities where required
- Staff and authorised contractors assisting with your matter
We do not sell personal information.
Overseas access
Some information may be accessed by authorised offshore staff. We take reasonable steps to ensure information is handled in line with New Zealand privacy standards.
Storage and security
We store personal information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Information is retained only as long as required by law or for legitimate business purposes.
Your rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
Requests must be made in writing. Identity verification may be required.
Providing information
Providing personal information is voluntary. If required information is not provided, we may be unable to act for you or provide services.
Complaints
If you believe your privacy rights have been breached, contact us first. You may also complain to the Office of the Privacy Commissioner of New Zealand.
Contact details
Redwood Immigration Limited
Phone (New Zealand): +64 210 848 6273